My Bio

I grew up in a small Vermont town where everyone knew everyone. When someone needed help, people showed up. My parents were educators who taught me something I've carried my whole career: success isn't about what you achieve, it's about who you help along the way.

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I spent over a decade in Boston's tech world building the operational systems behind companies like HubSpot, Robin, Wayfair, and athenahealth. I learned how to take messy, broken processes and turn them into systems that actually work: CRMs that sales teams use instead of ignore, scheduling tools that save hours every week, integrations that stop people from entering the same data into three different places.

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It was great work. But something always felt off. These billion-dollar companies had entire departments dedicated to fixing operational problems. Meanwhile, the local businesses I grew up around, the ones that actually hold communities together, were stuck running everything off spreadsheets, whiteboards, and gut instinct.

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That's why I started Mill Village Solutions. I wanted to take everything I learned building systems at scale and bring it home to the businesses that need it most: trade companies, contractors, and service businesses right here in New England.

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I'm not here to sell you software you don't need or hand you a strategy deck and disappear. I sit down with you, learn how your business actually runs, and fix what's broken. Whether that's getting ServiceTitan and QuickBooks to talk to each other, setting up a scheduling system so your techs stop double-booking, or building automations so your office manager isn't buried in paperwork every Friday afternoon.

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When a Rhode Island HVAC contractor can finally make it home for dinner because the phones are handled and the dispatch board isn't a mess, that's the kind of impact I got into this for. When a plumber stops losing jobs because leads don't slip through the cracks anymore, that matters.

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This isn't just a business for me. It's how I support my family and give back to my community. Every trade company we help run better strengthens the neighborhood around it. That small-town kid who learned the value of showing up for your neighbors is still here. Just with better tools.